Privacy Policy

Last updated: 1 October 2026

Fineline Painting & Decorating Ltd (“Fineline”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, request a quote, or use our painting and decorating services.

Our website is intended for customers in Bognor Regis and surrounding areas.

1. Who we are

Fineline Painting & Decorating Ltd

Address:
1 Upper Bognor Road
Bognor Regis
PO21 1JB
United Kingdom

Telephone: 07741 358976

Email: marko.markov7799@gmail.com

For the purposes of UK data protection law, Fineline Painting & Decorating Ltd is responsible for the personal information described in this Privacy Policy.

2. Information we may collect

Depending on how you contact us or use our services, we may collect:

• Your name

• Telephone number

• Email address

• Property or project address

• Details about the painting or decorating work you require

• Information you provide when requesting a quotation

• Details contained in messages, enquiries or other correspondence

• Information required to arrange or provide our services

• Website usage information where cookies or similar technologies are used

Please do not provide sensitive personal information unless it is necessary for your enquiry or service.

3. How we collect your information

We may collect personal information when you:

• Complete a contact or quote request form on our website

• Call or email us

• Ask us for a quotation

• Arrange painting or decorating services

• Communicate with us about an existing or potential project

• Browse or use our website, where applicable cookies or similar technologies are used

4. How we use your information

We may use your personal information to:

• Respond to your enquiries

• Provide quotations and estimates

• Arrange and deliver painting and decorating services

• Communicate with you about your project

• Manage our customer relationship

• Maintain business and service records

• Respond to questions, complaints or requests

• Protect our website, systems and business from fraud, misuse or security threats

• Meet our legal and regulatory obligations

• Improve our website and services where appropriate and lawful

We will only use your personal information for purposes that are lawful and appropriate.

5. Our lawful bases for processing

Depending on the circumstances, we may process your personal information because:

Contract or steps before entering into a contract
We may need to use your information to provide a quotation, discuss your requirements or arrange services you have requested.

Legitimate interests
We may use information where it is reasonably necessary for operating and managing our business, responding to enquiries, maintaining customer relationships, protecting our business and improving our services, provided that our interests do not override your rights.

Legal obligation
We may process information where necessary to comply with a legal or regulatory requirement.

Consent
Where the law requires consent, we will ask for it. Where processing is based on consent, you can withdraw that consent at any time.

6. How we share your information

We do not sell your personal information.

We may share information where reasonably necessary to operate our business or provide services, for example with:

• Service providers who help us operate our website or business

• Website hosting, email or technical service providers

• Professional advisers where necessary

• Authorities or other organisations where we are legally required to do so

Where third parties process personal information on our behalf, we expect appropriate contractual and security arrangements to be in place.

7. How long we keep your information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including to provide services, maintain appropriate business records, resolve disputes and comply with legal, accounting or regulatory requirements.

The exact retention period may vary depending on the type of information and why we need it.

When information is no longer required, we will take reasonable steps to securely delete or dispose of it.

8. How we protect your information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

9. Your data protection rights

Under UK data protection law, you may have rights including:

• The right to be informed about how your personal information is used

• The right to access your personal information

• The right to request correction of inaccurate information

• The right to request erasure in certain circumstances

• The right to request restriction of processing in certain circumstances

• The right to object to certain processing

• The right to data portability in certain circumstances

• The right to withdraw consent where processing is based on consent

These rights are subject to applicable legal conditions and exemptions.

To exercise a right, please contact us using the details below.

10. Cookies

Our website may use cookies and similar technologies.

Some cookies may be strictly necessary for the website to function. Other cookies, such as analytics or tracking technologies, may require your consent before they are used.

Where consent is required, we will provide an appropriate mechanism for you to accept or reject non-essential cookies.

You can find more information about the cookies used on our website in our Cookie Policy.

11. Links to other websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content or security of websites operated by third parties. We recommend checking the privacy policy of any external website you visit.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, legal requirements or the way we process personal information.

The latest version will be published on this page with the updated date.

13. Contact us

If you have questions about this Privacy Policy or how we handle your personal information, please contact:

Fineline Painting & Decorating Ltd

1 Upper Bognor Road
Bognor Regis
PO21 1JB
United Kingdom

Telephone: 07741 358976
Email: marko.markov7799@gmail.com

14. Complaints

If you have concerns about how we have handled your personal information, please contact us first so that we can try to resolve your concern.

You also have the right to complain to the UK’s data protection regulator:

Information Commissioner’s Office (ICO)

You can find information about making a complaint and your data protection rights on the ICO website.

Website: ico.org.uk